Tuesday, 13 March 2012

Google Analytics Traffic Track from Pinterest tips by SagarGanatra

It’s hard to ignore Pinterest‘s explosive growth over the past year. In a very short period of time, the social network has gone from relative obscurity to a top 100 site, with 11.7 million unique monthly U.S. visitors.
But how many referrals does Pinterest generate? Are those visits valuable? Do they convert? Are they engaged? How many people use the “pin it” button on a site? Which pictures on a site are the most pinned and repinned?
Here are four ways to measure Pinterest using Google Analytics.

1. Referral Reports


This is an easy way to track how many visits are coming to your site from Pinterest. Go to Traffic Sources > Sources > Referrals Report. From there, if you don’t see pinterest.com (or m.pinterest.com) in your top 10 referrals, search “pinterest” using the inline filter at the top of the table.

To make it easier, create an advanced segment that includes only traffic from Pinterest. I’ve already done that for you, just go grab the advanced segment here. From there, you can make your report more interesting by choosing a goal set and using the comparison view, as shown below.

As long as you have some goals set up in your analytics, this report will let you view how visits from Pinterest compare to the site average. For instance, is the goal completion rate for Pinterest visits higher or lower than the site average goal completion rate?
If you have an ecommerce site (and have ecommerce tracking enabled in Google Analytics), find out whether Pinterest visitors are more likely to purchase, and whether their average order values are higher or lower than other sources of traffic. To do this, just click on the Ecommerce tab (instead of the Goal Set tab) and select one of the ecommerce metrics (revenue, transactions, average value, ecommerce conversion rate or per visit value).

2. Custom Reports


Another way to focus your analysis on Pinterest is to use custom reports. Custom reports let you mash up just the specific information you want to see. For example, this custom report will show the pages (i.e. pins) on Pinterest that sent visits, how many visitors came from each page, whether they’ve been to your site before, how many pages they looked at, how long they stayed, whether they bounced (saw one page and left), whether they completed a goal, and the average value of each visit (based on ecommerce revenue). Pin that!

Take it one step further and choose Landing Page as your secondary dimension. Now you know which pictures (i.e. products) on your site are so awesome that people willingly leave Pinterest to go to your site. Show this to your boss and collect your raise.


3. Dashboards


Dashboards in Google Analytics provide high-level, end-to-end views of your site activities. You can add all the information you need to see on a regular basis just by adding widgets to your dashboard.
When tracking Pinterest, monitor several key areas: daily visits from Pinterest, how many of those visits originate on mobile devices, how long users stay and how many pages they look at, your most popular content, and whether pinners are completing your goals and buying your products.
Dashboards help you keep close tabs on whether your efforts on Pinterest are paying off or falling flat. It can also help you determine which products resonate with the Pinterest demographic, so you can strategize future pin content. The dashboard below (which you can get a copy of here) displays all this info and more.


4. Multi-Channel Funnels


If you’re judging whether Pinterest visits convert (e.g., complete a goal, make a purchase), be careful. The standard reports in Google Analytics use last click attribution, meaning Pinterest will only get credit for the conversion if it is the last source of the visit that converts. In layman’s terms, if I first come to your site from Pinterest, then come back later through an organic search and make a purchase, that purchase gets credited to the organic search. Poor Pinterest gets left out in the cold.
But we can do better. To get a more complete picture of how many conversions can be fully (or partially) attributed to Pinterest, look at the Multi-Channel Funnels reports in Google Analtyics. First, take a look at the Assisted Conversions report. Select Source/Medium as the primary dimension, and filter for Pinterest (see image below).

This will tell you how many times Pinterest assisted with a conversion (it wasn’t the last source before a conversion), and how many times it was the last source before a conversion. It may be that Pinterest primarily drives awareness of your brand/product/site, but people come back later to convert.

Next, to see how Pinterest and other sources of traffic mingle before that final conversion, go to the Top Conversion Paths report (see above). Again, select Source/Medium Path as the primary dimension and filter for Pinterest. Now, you can see cases in which Pinterest drove traffic, users who returned sometime later and converted.
How are you measuring Pinterest? Share your strategies in the comments!

Monday, 12 March 2012

Accessories to Organize Your Office by SagarGanatra

1. LEGO Stationery Art Carousel

Add a colorful dash of blocky fun to your desk with this organizer. It comes complete with LEGO crayons, pencils and erasers.

Cost: $28.29


2. Inbox

We might try to go paper-free, but the odd bit of papyrus always creeps in. Use this fun "Inbox" to keep your papers tidy.

Cost: $27.99


3. Set Of Four White Boards

With graph paper, notebook, lined and square designs, these white boards are a great old school way to make lists, notes and, heck, even play the odd game of tic-tac-toe.

Cost: Approx $54



4. Bluelounge MiniDock

The MiniDock keeps your iDevice off the floor (or frees up desk space) and means you have a permanent home for your precious gadgets.

Cost: $19.95




5. Cloud Pencil and Eraser Set

You'll always have a pencil nearby with this sweet set. Get two for a double rainbow effect.

Cost: Approx $16



6. Pantone Wallstore

Pick your favorite Pantone shade and keep clutter to a minimum with this awesome walllstore.

Cost: $60




7. Russian Dolls - Robots & Ninjas

Perfect for storing the little bits and bobs that accumulate in office life. Pitch the ninjas against the robots and see who can keep things the tidiest.

Cost: Approx $16



8. Memo Mountain

We love the Memo Mountain! With fir tree pins and an alpine outline, it's a bit of functional, yet fun, Swiss design inspiration.

Cost: $14.99


9. Funky Colored Apple USB Cables

Available in green, orange, yellow and blue, these cheerful USB cables are a great way to color-code your Apple device plug-ins.

Cost: Approx $6.50


10. Spooled - Wound for Sound

Finally, this witty way to keep your headphones tidy made us smile.

Cost: $9.95



To start your free online store click here

Thursday, 8 March 2012

Women’s Day Rocking Social Media Campaigns by SagarGanatra

international womens day 


International Women’s Day, celebrated annually March 8, focuses on empowering women around the globe. It has has evolved into a massive day of social media activism, with campaigns popping up throughout the social web.
In many parts of the world, women are more likely to never receive an education, live in poverty and suffer gender-based discrimination.
“Happy International Women’s Day” and #IWD have trended on Twitter, as social media users discuss ways to fight for gender equality.
We’ve rounded up some of the dynamic campaigns happening online, with the hopes of empowering women all over the world. Read about these five campaigns and tell us what you think of their efforts. Let us know in the comments if we missed any cool social efforts.

“Bollocks to Poverty” 1950s Facebook Makeover


bullocks to poverty
Bollocks to Poverty, the youth arm of ActionAid, has created a Facebook app that shows what your Facebook Timeline would look like if you were living in the 1950s, to shed light on that era’s rampant inequality between the sexes. When using the app, my Timeline says I work as a housewife, studied home economics and cooking (and no math or science), rarely leave my hometown, and married at a young age.
I’ve posted status updates such as “Trapped a travelling salesman in the house and managed to get him to talk to me for five whole minutes! What a treat. Anyway, those dishes won’t do themselves,” and “Pregnant again, oops. Really wish they’d invent something to stop that happening. Might start taking more cold showers.”

Rock the Lips


rock the lips
Rock the Lips, a campaign created by agency AKQA, is trying to make red lips the universal symbol of women’s empowerment. The campaign hopes 1 million women will wear red lipstick and share photos of themselves on Twitter, Tumblr and Instagram using the hashtag #RockTheLips.
Rock the Lips even tried to get integration in the Google Doodle, by replacing the two O’s in Google with red lips. Google may not have adopted the campaign’s red lips, but it did create an International Women’s Day Doodle, as well.

Oxfam America’s eCards and Awards


oxfam america
Oxfam America has created ecards with messages about ridding the world of gender inequality. Oxfam hopes women around the world will send cards to other women they admire for making a difference in the world.
Oxfam has also created International Women’s Day awards, into which you insert a name and date, and then share to a blog or social network.

International Rescue Committee’s Wake Up


The International Rescue Committee is using social media to spread stories of women in crisis through its recently launched Wake Up campaign. The IRC shares the stories of women such as Fatuma, whose daughter was assaulted in Somalia; Angele, who is living as an asylee from Cameroon in the U.S.; and Francine, who is overcoming the damage of working as a sex slave in the Congo.
After you read this women’s powerful stories, you can use the IRC’s tool kit of social media resources, including sample blog posts, banners, Facebook and Google+ posts.

WeAreEQUALS Facebook App


A coalition of 30 charities and arts organizations have launched the Equaliser Facebook app, which represents an agreement between two friends to equality, presumably between the sexes.
The Equaliser app asks you to upload a photo, along with the photo of the person who commits to be your equal. The app merges your two head shots into a split frame photo, which you can share, along with an explanation of your pledge to equality.

Monday, 5 March 2012

10 Google Search Tricks by SagarGanatra

1. Boolean Search Parameters

To really master the art of Google search, you can follow certain terms and tricks. For instance, rather than simply asking Google a question in the search box, include specific items such as type of file or title name.



2. Public Data

Google has an entire directory of public data, which you can also access to look up trends. Type keywords such as "population" or "unemployment," followed by a state or county.


3. Easter Eggs

Google's developers have a sense of humor -- just type in "do a barrel roll" or "let it snow" to see for yourself. There are a number of other hidden easter eggs as well.




4. Tracking a Package

If you have the tracking number for a FedEx, UPS or USPS package, type it into the search box and Google will provide you with quick updates on your package's status.



5. Calculator

Need a quick answer to a math problem? Enter the calculation into the search box.



6. Unit Conversions

Wondering how many milliliters are in one cup? Google has a built-in converter for different units of measurement, like height, weight and volume.


You can also do the same for currency conversions.



7. Sports Tracking

If you're on the go, but need a quick check on your favorite sports team, enter the team or league name into the search box.



8. Medication

Find brief summaries and descriptions for most generic and brand name prescription drugs in the U.S. by typing their names into the search box.



9. Flight Schedule

Whether you need to check the status on a U.S. flight or book a trip, there are a couple terms that can help you plan accordingly.


Enter the name of the airline and the flight number to check its status. To see schedules to or from specific locations, type in "flights from" or "flights to" along with the city or airport.



10. Sunrise and Sunset

Wondering when to catch a sunrise or sunset? If you type "sunrise" or "sunset" followed by the name of the city, Google's built-in feature counts down to the next occurrence.


 
Google is used by millions of people every single day to resolve any query you could possibly imagine. That being said, it seems there’s a hidden trick or two that even the most skilled in “Google Fu” might not know exists.
Certain tools are built in to Google’s search mechanics to provide quick, reliable answers. For example, if you need to convert a measurement unit, you’ll receive a quick answer at the top of Google search.

To improve your search experience, utilize this list of features to help refine what you’re looking for. We’ve collected 10 quick Google tricks that you might’ve not known existed.


Sunday, 4 March 2012

How to Break Bad Tech Habits by SagarGanatra

 


As we get overwhelmed with work, kids, school, extracurricular activities and social events, it’s easy to forget about the maintenance and health of our tech and ourselves. Since spring is the time to refresh your home, it’s also the perfect time to refresh your habits where your tech is concerned.
Are you guilty of these 10 bad habits? Find out how to turn things around, below.
  1. Working in poor ergonomic conditions – Sitting for hours in front of your computer – whether you’re at an office or working from home – is bad enough, but throw in the poorly positioned monitor, a chair that’s not supporting your back, and a desk that’s too small for your stature, and you have a cocktail for body aches and pains. Check with your HR department to see what kinds of ergonomic assessment services are available to you so you can get your desk in tip-top shape. Working from home? No sweat – let this Osha ergonomic evaluation checklist help you set up a healthy home office.
  2. Letting your tech get dirty and grimy – Your tech is pretty disgusting. Sixteen percent of phones have feces on them, while home keyboards hold 60 times more germs than a public toilet seat. Make a habit of cleaning your tech once a day, or even once a week with proper cleaning agents to cut down on viruses and bacteria that could make you sick.
  3. Obsessing over your phone at improper times – We’ve grown quite accustomed to our smartphones helping us in our everyday lives, but they can easily drive a rift between you and your friends, family members, and fellow Earth-dwellers at large. Keep your phone off the dinner table, don’t chat in the bathroom stall or the gym, and keep your voice down when having a conversation on the bus. You know, just use common sense.
  4. Not backing up your data – A majority of you probably still aren’t backing up the contents of your computer on a regular basis, am I right? Let this serve as another reminder. Backing up your data to an external hard drive (that you keep in a safe place) ensures that you won’t lose precious memories, documents and information you might need later.
  5. Regular, hours-long video game sessions – Going on hour four of an epic gaming marathon? I’m sure you’re just waiting until the next level to take a break (which is what you said 10 levels ago), but not taking a break to stretch, get your blood moving, and drinking water isn’t just bad for your back. It could actually kill you. Sitting for long periods of time can be dangerous for your heart and create fatal blood clots, while inactivity can lead to weight gain. Wouldn’t you rather stretch every 15 minutes than deal with all that?
  6. Not maintaining a proper shutdown routine – Laptops are awesome because you can just close the lid and go, right? Well, not if you want your machine to live a long and healthy life. Actually putting your laptop to sleep instead of shutting the lid will keep your computer from overheating as all action will be brought to a halt. But don’t forget to actually shut down your computer on the regular, too.
  7. Bringing the tech to bed – Not getting enough sleep lately? Your tech could be to blame. Bringing your tablet, smartphone or laptop to bed at night has been linked to sleep problems. The light these electronics omit is likely to stimulate your brain into thinking it’s daytime, delaying your body’s ability to fall asleep. Try to keep your tech away from the nightstand, and shut down all your gadget goodies well before you hit the hay.
  8. Skipping your system updates – Clicking that “cancel” button when you see a system update might be easier than having to restart your computer in the middle of a project, but it spells bad news for your machine. Making sure all your programs, antivirus and operating system updates are current is essential to keeping your computer running smoothly and securely.
  9. Having a weak password – Is your password 1234 or abcd? You’re at a big risk for getting hacked, my friend. Creating hacker-proof passwords for all of your most-visited websites isn’t as hard is it seems, and putting in the effort is infinitely easier than trying to deal with the aftereffects of getting your identity stolen.
  10. Forgetting to optimize your tech batteries – It’s easy to plug-n-play when it comes to your tech, but optimizing your battery the first time you use your new gadget, then every few months thereafter will help keep your battery a top performer. First, fully charge the battery, then let it run down completely before fully charging again.

Friday, 2 March 2012

Hire Dedicated Developers Tips BY SagarGanatra


If you’re just foraying into the land of entrepreneurship, you may wonder where the to even start looking for such a person. And even if you do find a developer, how will you know the extent of his talent and whether he’s a good fit for you?
From trolling your network to attending meetups, there are myriad ways to meet skilled developers. When you find one you like, you should have an informal meeting — you’ll be spending a lot of time with the person, so it’s good to get to know him on a more personal level. Plus, you can determine whether he’s equally excited about your vision. If you’re not jibing, let him go — there are other dev fish in the sea, and it’s not worth it to force the partnership. When you find a personality match, move into the formal interview. If all goes well there, you can confidently extend an offer.
Throughout the search, there’s plenty of room for missteps, and you might not know the right questions to ask. But there are some pro tips you can employ to make the dev hunt more efficient and successful. The folks at General Assembly have created this easy-to-follow flow chart as part of the curriculum for its “Fundamentals of Entrepreneurship” program. If you’re serious about your startup idea, this chart can help you navigate your dev search and find someone who’ll turn your napkin sketches into a reality. And if you have any personal experience hiring a dev, tell us about it in the comments below.


How to Maintain Traditional Customer Service by Sagarganatra

 
You’ve been monitoring your Facebook wall and Twitter pages, responding to customer inquiries. But what are the next steps you should take to stay abreast of the latest trends in social service?
The emergence of social media communities requires you to track a new set of customer service metrics. Fortunately, you’ll have a better understanding of who your customers are and their service expectations. In some cases, it might even mean the end of traditional service level agreements (SLAs).

Service Level Agreements — How Will They Change?


SLAs are becoming more complex to manage because of the public, viral nature of social media channels like Facebook and Twitter. Some consumers decide to “cut the line,” gravitating to these channels because they think they will get the fastest response.
So, are SLAs still relevant? Is it acceptable to let customers “cut the line?” Should you always prioritize Twitter service requests over requests placed through traditional service channels? What should be the response time on each channel — be it web, email, phone or social media?
The fact is that SLAs still have a purpose, but because of the very public nature of social media channels, companies need to know where their customers are and understand expected response time on each of those channels. It’s a delicate balance: Companies must understand that some channels require faster more personal responses, but traditional service channels still demand attention.
We have a few recommendations on how to handle impact of social channels on service requests and traditional SLAs.
  • Know inside and out who your customers are, what channels they gravitate to when it comes to customer service, and the expectation for response time on those channels. For example, if the majority of your customers frequent Facebook and Twitter for customer support, invest more in personal, timely responses from both your customer service and marketing teams. When a consumer asks a question on Facebook, he does not want to receive an automated response, fast as it may be. Consumers expect both personal and fast replies on Facebook. If you find that many of your customers seek help on your social media channels, host knowledge bases on those networks. It is a good way for consumers to find answers to commonly asked questions, and it frees up the time your customer service team would otherwise spend personally answering the same questions over and over again.
  • Evaluate how urgent the inquiry really is, and see if you’re able to answer quickly and personally with some initial suggestions to solve his or her problem. If the answer requires further involvement, that’s ok. Tell the consumer his inquiry has been received and that it is being further evaluated by the customer service team. This will not only show that you’re responsive, but it will also give you more time to escalate the issue and route it to the correct representative in a more reasonable timeframe. Customers will understand that every service question cannot be answered instantly.
  • Social media service instantly reflects on your brand and directly impacts your company’s marketing efforts. If you are slow to provide an initial response, or you don’t provide any response at all, it can cast your brand in a poor light. Your social media responses are public and will be read and shared with other consumers. The fact is that social media has really blurred the lines between marketing and customer service. Just make sure the two teams work together to tackle social service.
  • Don’t ignore traditional channels because you’ve become focused on social media. Remember that social media has simply provided a new channel for engaging with your customers; it has not replaced the other channels. And just because a customer is reaching out to you on Twitter does not mean you need to drop everything and respond instantly; you must evaluate and discern the level of urgency first. The balance is important: You can’t simply move all of your great service exclusively to social media channels at the expense of traditional channels.

Better Metrics Management



In social service 2.0, it’s important to track several metrics and adjust your strategy as volume and complexity grow. Response time, time to resolve, tickets opened per day and tickets resolved per day are all part of traditional customer service metrics, but social media can render them more complex.
Devise a system that allows you to track the number and complexity of support requests coming through social media vs. phone or email. Keep track of response times across sites like Twitter and Facebook. As time increases, develop a strategy to push complex requests to another channel, such as email, where customer service representatives (CSRs) can quickly match up new inquiries with cases that have already been opened. As the volume (tickets opened per day) mounts, create canned content, in the form of responses or linkable knowledge base articles, for the most frequently asked questions.
You should also monitor these additional metrics that specifically involve social media channels.
  • The “net-new” group of customers. These are the people for whom you’ve provided a support channel over social channels. It’s likely that this new group of social users is different than the customers who have been contacting you via email or phone.
  • The number of times other customers — not the company — respond to support requests and inquiries. For example, a visitor to your Facebook page asks technical questions about a particular product release, and he or she is quickly answered by one of your Facebook fans. The frequency of this sort of event indicates the value of your social support, and shows how many brand advocates you have.

Marketing and Customer Service Both Report to Social Media Training


If a B2B company has established an online community to address technical problems, customer service probably owns the social media effort. But B2C companies are heavily invested in tracking customer attitude and effect on brand issues. In these companies, marketing will have to collaborate with support teams about inquiries via social media channels.
Make sure that each team knows the protocol for dealing with social media. Hot button issues will arise — via Twitter in particular — and sometimes you’ll have to respond as quickly as possible. In such cases, it’s appropriate for marketing to step in and indicate that they’re responding in turn.
In anticipation of these issues, have a triage and a crisis response plan in place. As discussed, a negative comment on Twitter doesn’t automatically constitute a crisis that requires interrupting a service rep. Discern the nature and depth of the complaint and respond appropriately. As a safeguard, monitor who in the company is responding to inquiries to ensure collaboration between marketing and customer service.

Bottom Line: Adapt and Evolve


Consumer facing companies will have to learn the rules of the road for social service 2.0 if they want to survive. SLAs with long windows of response time simply don’t work on today’s public social platforms.
Know your audience, understand the tight response expectations on social media channels, and keep in mind the very public nature of these platforms that will directly impact your brand. Use tools like knowledge bases to save time and costs, and make sure your marketing and customer service teams are tightly connected and openly communicating with one another.
While you can’t totally control whether consumers “cut the line” by racing to social networks, you can control how quickly and personally you respond on those channels. Stay on top of important metrics to make sure you are responding to each customer, regardless of the channel he is using, in a timely, thoughtful manner that will reflect positively on your brand.
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